Refund & Cancellation Policy
This policy covers money paid to Harshel solutions for Furnishr membership, and the boundary around rentals and sales arranged between users. Furnishr does not collect the price of a sofa, a deposit, or any other furniture payment, so it cannot refund that money.
Contact allowances included with a plan
Furnishr does not sell a cash wallet, store credit, or prepaid balance. A paid plan includes a contact allowance for the billing period: a set number of owner-contact requests. That allowance is sometimes called plan credit. It is permission to use the marketplace. It is not money you can withdraw, transfer, or spend on furniture.
- Sending a rental or purchase request uses one contact. Messages on a request you have already opened do not use another.
- Unused contacts are not converted to cash and are not refunded when a period ends, when you cancel, or when you move to a lower plan.
- Contacts already used in the current allowance period stay used if you change plan. A lower plan does not restore them. If you have used more than the lower plan allows, you cannot send a new request until the next allowance period.
- A free plan has no charge and nothing to refund.
Subscription cancellation
- A paid renter plan and a paid seller plan are separate. Cancelling one does not cancel the other.
- To cancel, email contact@furnishr.in from the address you can receive a reply on, and name the plan (renter, seller, or both).
- Cancellation stops the next renewal. The plan you already paid for stays active until the end of that paid period, including its contact allowance or listing capacity.
- We do not refund the current period, because access continues until the date you have paid through.
- When the paid period ends, that side of the account returns to the free plan. Listings already published stay up. You cannot publish more than the free plan allows until you unpublish down to that limit.
- Where a law requires a refund that this policy does not already give, we follow that law.
When a membership charge is refunded
- If a payment does not complete, the paid plan does not start.
- If money is taken and the plan never activates, or you are charged twice for the same plan, email contact@furnishr.in with the payment reference. After we confirm the error, we refund that charge.
- A charge that the payment provider later refunds withdraws the plan bought with that payment. The account returns to the free allowance for that product.
- Membership prices are in Indian rupees and include applicable GST. A refund, when one is due, is sent to the original payment method. We do not pay it out as cash or as furniture credit.
Rental and sale disputes
Price, deposit, damage, loss, late return, and a missed pickup are between the two people. Because Furnishr never received that money, it cannot refund it, split it, or decide who owes it.
- Withdrawing a request before handover does not create a Furnishr refund.
- You can report a no-show, damage, behaviour, or listing problem. We review the report to protect the community. The outcome can be a warning, reduced access, removal of a listing, or account suspension.
- A report is not a claim for money. It does not compensate either person and it does not reverse a payment the two of you made outside Furnishr.
For a membership charge that fits the refund cases above, write to contact@furnishr.in. For anything else about an item, speak with the other person first, and use the in-product report if there is a safety or conduct problem.